Security Bank · PH Banking Voice Social Listening Insight Report
~15k tagged records · customer voice in KPIs: 5,889 (official / partner / media excluded) · 6 banks · 6 platforms · 2024-06 → 2026-06 · sentiment = share of collected voice (complaint-weighted), not market share. Not yet covered: Metrobank, EastWest, BDO-Reddit, Facebook (v2).
The battleground is digital, and Security Bank's mix of pain is its own.
Digital drives 3,394 negative customer-voice signals against 614 positive across the six banks — no other
dimension comes close. Login & OTP is the category's shared front-door problem, but SB over-indexes on
Transfers & payments (24% of its digital voice vs 18% for peers) — fee and transfer
friction, a pricing/positioning fix as much as an engineering one. SB ranks #7 of 6 on net sentiment.
Trust is the second fire (fraud and unauthorized-debit narratives rising into 2026); product voice is SB's strongest suit.
Executive Summary
Competitive position — net sentiment among signaled records
Net = (positive − negative) ÷ (positive + negative). Excludes records that didn't mention the dimension, so banks with very different not_mentioned rates compare fairly. The smaller '% signaled' caveat tells you how much of each bank's voice carried any signal. Customer voice only. * Branch / Personalization are low-n: muted cells (n<30) are directional, not rankings.
BANK
PRODUCT
DIGITAL CHANNELS
BRANCH CHANNELS *
PERSONALIZATION *
TRUST & SECURITY
Security Bank714
+23%19% signaled · n=137
-83%73% signaled · n=518
-42%5% signaled · n=38
+0%3% signaled · n=22
-64%16% signaled · n=116
BDO1,108
+54%15% signaled · n=166
-56%72% signaled · n=800
-7%5% signaled · n=60
+11%2% signaled · n=18
-56%18% signaled · n=199
BPI1,454
+52%21% signaled · n=303
-56%61% signaled · n=892
-62%7% signaled · n=96
+43%5% signaled · n=70
-50%21% signaled · n=305
UnionBank990
+43%29% signaled · n=291
-66%59% signaled · n=585
-83%6% signaled · n=58
-62%4% signaled · n=42
-71%17% signaled · n=173
PNB612
-4%4% signaled · n=25
-93%88% signaled · n=537
-88%8% signaled · n=48
-33%0% signaled · n=3
-59%10% signaled · n=63
RCBC1,011
+61%16% signaled · n=166
-77%67% signaled · n=676
-38%4% signaled · n=42
+9%5% signaled · n=53
-86%11% signaled · n=114
Metrobank0
—
—
—
—
—
EastWest0
—
—
—
—
—
Security Bank dimension headlines
Product
84+ / 53− · net +23% · 19% signaled
See competitor
BDO+54% · n=166
BPI+52% · n=303
UnionBank+43% · n=291
PNB-4% · n=25
RCBC+61% · n=166
Digital Channels
44+ / 474− · net -83% · 73% signaled
See competitor
BDO-56% · n=800
BPI-56% · n=892
UnionBank-66% · n=585
PNB-93% · n=537
RCBC-77% · n=676
Branch Channels
11+ / 27− · net -42% · 5% signaled
See competitor
BDO-7% · n=60
BPI-62% · n=96
UnionBank-83% · n=58
PNB-88% · n=48
RCBC-38% · n=42
Personalization
11+ / 11− · net +0% · 3% signaled
See competitor
BDO+11% · n=18
BPI+43% · n=70
UnionBank-62% · n=42
PNB-33% · n=3
RCBC+9% · n=53
Trust & Security
21+ / 95− · net -64% · 16% signaled
See competitor
BDO-56% · n=199
BPI-50% · n=305
UnionBank-71% · n=173
PNB-59% · n=63
RCBC-86% · n=114
Dimension 1 — Product
Are the products and offers relevant and competitive — rates, card offers, fees?
Security Bank · 84+ / 53− · net +23% · 19% signaled
Clusters by volume
Credit card offers50 records · ▲ 41▼ 9
TikTok 19 · Instagram 13 · Reddit 12
View 10 example quotes
− “From 265k to 115k CL huhuhu I pay my bills on time naman”
Security Bank · Reddit · 2026-04 · source · reddit_a88d53f0119e
− “Pansin niyo yung rewards nag devalued, same goes with lounge access.”
Security Bank · Reddit · 2025-11 · source · reddit_12eb5817a5e8
− “Twice na ako nag apply pero hindi pa rin ma approve approve.”
Security Bank · Reddit · 2025-07 · source · reddit_93030cd43fa2
− “tried everything pero declined pa din”
Security Bank · Reddit · 2025-09 · source · reddit_46c55b3a9337
− “Will not get their cc.”
Security Bank · Google Play · 2026-03 · source · google_play_789bd8fc25de
− “the app is offering conversion of purchases to installments, but when i try to use it, i get an error with no explanation.”
Security Bank · Google Play · 2026-01 · source · google_play_528279041112
+ “Every year I save a lot more than 100k through the rewards I get back on my Security Bank Credit Card with BetterBanking Rewards!”
Security Bank · TikTok · 2025-11 · source · tiktok_1e01e3e5584f
+ “Every year I save a lot more than 100k through the rewards I get back on my Security Bank Credit Card”
Security Bank · Instagram · 2025-11 · source · instagram_3b133366441d
+ “Security Bank just made redeeming your rewards points even easier with BetterBanking Rewards.”
Security Bank · Instagram · 2024-11 · source · instagram_3b326af908e4
+ “I spent 40,000 pesos on my security bank to access A lounge for free. Up to 3 pax per card pwede dito.”
Security Bank · TikTok · 2025-06 · source · tiktok_a949325d90ab
See competitorBDOBPIUnionBankPNBRCBCMetrobankEastWest
− “Auto installment with 1% monthly add-on interest (12% p.a.) for purchases P5k and up.”
Security Bank · TikTok · 2025-01 · source · tiktok_a7e2fdb9e6ff
− “What really bothered me is that I was never informed about this extra fee before I completed the transaction. It felt sneaky and unfair.”
Security Bank · Reddit · 2025-08 · source · reddit_7890d6e95182
− “They introduced a 1.5% service fee for all foreign transactions even if billed in peso starting July 18”
Security Bank · Reddit · 2025-07 · source · reddit_683c91ebfb1a
− “magkaroon na daw ng maintaining balance na 3,000 starting MAY 1, 2026”
Security Bank · Reddit · 2026-04 · source · reddit_c653acf42ec9
− “regarding my credit card from Security Bank Corporation”
Security Bank · Reddit · 2026-03 · source · reddit_3cddebc86f02
− “i have a credit card debt na 200k+ gawa ng mga interest”
Security Bank · Reddit · 2026-05 · source · reddit_7ee480f386aa
+ “No Annual Fee For Life Credit Cards (with no spend requirement) - UnionBank U, Security Bank Wave, Metrobank MFree, Eastwest Bank Platinum MasterCard”
Security Bank · TikTok · 2026-03 · source · tiktok_d03fc8b17866
+ “No Annual Fee For Life (NAFFL) Credit Cards Compilation - April 2026”
Security Bank · TikTok · 2026-04 · source · tiktok_9b2912968eb8
+ “Security Bank Wave”
Security Bank · Instagram · 2026-03 · source · instagram_895579fab9cc
+ “No Annual Fee For Life (NAFFL) Credit Cards Compilation - May 2026”
Security Bank · TikTok · 2026-05 · source · tiktok_cc042b7ad923
See competitorBDOBPIUnionBankPNBRCBCMetrobankEastWest
− “there is no option for bills payment unlike other credits i have i can pay my utility bills etc”
Security Bank · App Store · 2025-07 · source · app_store_e1a2e47fa0b4
− “foreigners can apply and gives the documents required”
Security Bank · Google Play · 2026-03 · source · google_play_8abb153dd123
− “ndi pa pwede sa iBang ATM machine ung card”
Security Bank · Google Play · 2026-01 · source · google_play_8c934d81ed04
− “your system cannot accept it”
Security Bank · Google Play · 2026-02 · source · google_play_d2d892694598
+ “With just ₱25,000 maintaining balance, you already get: 💰 A savings + checking + ATM + passbook account 🛡️ FREE life insurance from FWD Life (up to ₱3M)”
Security Bank · TikTok · 2025-09 · source · tiktok_a4bc891f5018
+ “Security Bank has flexible credit cards fit for every budget and lifestyle!”
Security Bank · Instagram · 2025-09 · source · instagram_6ead7e5c32bb
+ “Security Bank has a card for every lifestyle and spending goal!”
Security Bank · Instagram · 2026-05 · source · instagram_7b4abe343f60
+ “Good features from debit to credit cards.”
Security Bank · App Store · 2025-11 · source · app_store_d20639e57bf2
See competitorBDOBPIUnionBankPNBRCBCMetrobankEastWest
BDO▲ 7▼ 2
− “Your BDO or BPI debit card is putting your money at risk.”
− “Buti sana kung may something special sa kanila na hindi binibigay ng other cards, yung tipong mapapasabi kang worth it ang pagpapakahirap mo. Pero wala namang special.”
Complaint-weighted collection — comparable across banks here, not to public store ratings.
BANK
1★
2★
3★
4★
5★
AVG
Security Bank
415
34
8
7
36
1.43
BDO
401
40
25
11
23
1.43
BPI
367
40
34
16
43
1.66
UnionBank
374
38
20
15
53
1.67
PNB
408
43
15
4
30
1.41
RCBC
399
57
23
7
14
1.36
Metrobank
0
0
0
0
0
0.00
EastWest
0
0
0
0
0
0.00
Interesting findings (top 5)
A high-engagement creator post claims the author saves more than 100k yearly through Security Bank credit card rewards.
Security Bank · Instagram · 2025-11 · source · instagram_3b133366441d
A finance creator compares no-annual-fee-for-life credit cards, noting the Security Bank Wave card and UnionBank U card require no minimum spend while BPI and UnionBank Rewards require meeting a spend requirement.
Security Bank · TikTok · 2024-08 · source · tiktok_48f174a5ac40
A finance creator names Security Bank Wave among no-annual-fee-for-life credit cards with no spend requirement.
Security Bank · Instagram · 2026-03 · source · instagram_895579fab9cc
A user describes spending 40,000 pesos on their Security Bank credit card to access an airport lounge for free, with up to three guests per card.
Security Bank · TikTok · 2025-06 · source · tiktok_a949325d90ab
A creator highlights a Security Bank home equity loan promo at a 6.88% rate, calling it low and useful for renovations, tuition, and housing projects.
Security Bank · TikTok · 2024-06 · source · tiktok_f17db7270375
Takeaway: Security Bank reads +23% net on 137 signaled voices, 19% of its corpus (peers +50% on 951). Loudest cluster: Credit card offers (50 voices).
Dimension 2 — Digital Channels
How do customers experience the app and digital channels vs peers?
Security Bank · 44+ / 474− · net -83% · 73% signaled
Clusters by volume
Login & OTP140 records · ▲ 1▼ 137
Google Play 96 · App Store 41 · Twitter/X 2
View 7 example quotes
− “I'm trying to transfer funds pero this app is so much hassle.”
Security Bank · Reddit · 2025-09 · source · reddit_a88edf7234de
− “I’ve been locked out for a month despite tech support confirming my details are correct.”
Security Bank · Google Play · 2026-01 · source · google_play_e5ec05ae75f1
− “this prevents me from accessing my account altogether”
Security Bank · Google Play · 2026-04 · source · google_play_422b05a0de7f
− “now i can't unlock or use the mob app or website.”
Security Bank · Google Play · 2025-12 · source · google_play_6f40374eb4cc
− “i can't open the app itself.”
Security Bank · Google Play · 2026-05 · source · google_play_9e25fa5fb678
− “I cannot log in to mobile apps. there's no OTP number il received.”
Security Bank · Google Play · 2026-02 · source · google_play_c7f66c185273
+ “Face ID login works seamlessly and cash transfer to other banks and e-wallets works fast.”
Security Bank · App Store · 2025-11 · source · app_store_07761cc88838
See competitorBDOBPIUnionBankPNBRCBCMetrobankEastWest
BDO▲ 2▼ 165
− “BDO, pakisabi sa Face ID app niyo na ako to. I need to log in.”
− “My BPI balance has already been debited, but the amount has not yet reflected on my Security Bank app.”
Security Bank · Reddit · 2025-11 · source · reddit_d5b435885e3a
− “Every time na nalagay ko na yung PIN ko for transaction, biglang nagkakaerror. Tried to send money to my other bank account and e-wallet pero both nag-error yung transaction.”
Security Bank · Reddit · 2026-04 · source · reddit_6ce2f1e5919c
− “check the security bank app, it requires me to open a savings account. While in other banks, such as UB, you can pay the utility bills via card in their app”
Security Bank · Reddit · 2026-04 · source · reddit_e9e2f6c7c453
− “may mga nababa kasi ako nag rerevert yung payment and late na nalaman nung may penalty na.”
Security Bank · Reddit · 2026-01 · source · reddit_3bdcbed68464
− “Trying to pay my BDO credit card via the Security Bank app but I’m getting this error. Okay naman when paying credit cards (eg. Security Bank cc).”
Security Bank · Reddit · 2025-08 · source · reddit_67a5b0d4fc69
− “I was able to log in but not to transact.”
Security Bank · Google Play · 2026-04 · source · google_play_737277209ad2
+ “I pay with my phone anywhere—thanks to QRPh in the Security Bank App.”
Security Bank · Instagram · 2025-09 · source · instagram_00bfbe30917c
+ “your online transactions are no delaying to transfer your money 💰 thru Bank Deposits”
Security Bank · Google Play · 2026-04 · source · google_play_9f2e343b7596
+ “i tried to send money from gcash to security bank and just a few seconds, i received the funds already. I also tried from UB to Security bank and it was successful also.”
Security Bank · Reddit · 2026-01 · source · reddit_803eb0cf5b45
+ “I was able to send money smoothly without any hassle.”
Security Bank · App Store · 2025-11 · source · app_store_2b747fe5731d
See competitorBDOBPIUnionBankPNBRCBCMetrobankEastWest
BDO▲ 65▼ 162
− “you still need to input your own card details even if it's linked with the app”
BDO · Google Play · 2026-02 · source · google_play_2321a9a94aa5
− “Security bank app system maintenance Guys down ba talaga Yung app or even Yung website nila”
Security Bank · TikTok · 2024-10 · source · tiktok_4b5d8ad328f8
− “I tried to open my Security Bank app. To my surprise hindi sya naglalaunch for some reason.”
Security Bank · Reddit · 2025-08 · source · reddit_7e922d495a77
− “constantly crashes, can't log in during peak days”
Security Bank · Google Play · 2025-12 · source · google_play_a71501c1be8d
− “when you hit transfer money and submit, the app automatically close? And after you log in again the app resets your account will cooldown again for 24hrs”
Security Bank · Reddit · 2025-10 · source · reddit_758a8b24ed30
− “It crashes often, especially when you need it most.”
Security Bank · Google Play · 2026-02 · source · google_play_d6dccb76f043
− “Is this a bug? it prompts me to close the app completely. Tried several times app is up-to-date ios is updated as well.”
Security Bank · Reddit · 2025-09 · source · reddit_7a487deb6f89
+ “It is fast, reliable and safe.”
Security Bank · App Store · 2025-08 · source · app_store_f1a34a21b79a
+ “Fast and secure transaction. Always up and running.”
Security Bank · App Store · 2025-11 · source · app_store_8ed3d5c70167
+ “No issues encountered.”
Security Bank · App Store · 2025-11 · source · app_store_d7e0df7a2f74
See competitorBDOBPIUnionBankPNBRCBCMetrobankEastWest
− “kapag inaaccess ko yung link tas ipapaste yung reference number + phone number, error siya”
Security Bank · Reddit · 2025-08 · source · reddit_35e42601f6f1
− “Nag try ako i-continue yung application ko using reference number and cellphone number pero after ganito na nalabas. Natry ko na sa ibat ibat browser.”
Security Bank · Reddit · 2026-03 · source · reddit_548fe364d7f5
− “Enebe SecBank tatlo na yung app nyo 💀”
Security Bank · Twitter/X · 2024-08 · source · twitter_168bb53a9670
− “kailangan kong mag-upload ng mga dokumento tungkol sa kita ko, na ayoko sanang gawin dahil nakaka-abala kumuha”
Security Bank · Reddit · 2026-01 · source · reddit_be8bdf4526bd
− “So much delay with the online app registration for SB Account.”
Security Bank · App Store · 2026-05 · source · app_store_78815e7e5c65
− “Couldn’t even register my account number due to system error”
Security Bank · App Store · 2025-12 · source · app_store_ae3e2ce6c092
+ “📱 KasKasan Buddies App”
Security Bank · Instagram · 2026-04 · source · instagram_8784a03e57a7
+ “was able to create my account online, fast and seamless”
Security Bank · Google Play · 2026-01 · source · google_play_953fdd4cf085
See competitorBDOBPIUnionBankPNBRCBCMetrobankEastWest
BDO▲ 10▼ 14
− “always getting the not available at this time and try again no matter how good the internet.”
BDO · App Store · 2025-08 · source · app_store_f6c61fa0317d
− “for the nth time and nth days been trying to sign up on pc and tablet”
BDO · Google Play · 2026-02 · source · google_play_508e278a11e2
An influencer says QRPh in the Security Bank app makes everyday phone payments simple enough to avoid carrying cash.
Security Bank · Instagram · 2025-09 · source · instagram_00bfbe30917c
User says Security Bank's app repeatedly crashes during transactions and forces TPIN setup with a 24-hour wait, making the older app feel better.
Security Bank · Google Play · 2025-11 · source · google_play_1be8d8154c07
User thinks the new Security Bank app is good overall but reports a missing cooling-period reminder and a failed transaction that still deducted money.
Security Bank · Google Play · 2025-12 · source · google_play_5f76d5158e6d
The user says frequent crashes force reinstallations and 24-hour cooldowns, leading them to use another bank app to move funds.
Security Bank · Google Play · 2025-12 · source · google_play_d5149d5c3685
The user reports recurring biometric login failures and a 24-hour cooldown that delays payments, with no visible improvement despite repeated complaints.
Security Bank · Google Play · 2026-02 · source · google_play_86a4abe8d2ad
Takeaway: Security Bank reads -83% net on 518 signaled voices, 73% of its corpus (peers -67% on 3490). Loudest cluster: Login & OTP (140 voices).
Dimension 3 — Branch Channels LOW-N · QUALITATIVE
Branch experience and coverage — queues, staff, forced visits.
Security Bank · 11+ / 27− · net -42% · 5% signaled
Clusters by volume
Staff service13 records · ▲ 4▼ 9
Google Play 5 · App Store 4 · Reddit 2
View 10 example quotes
− “calling security bank roosevelt qc naghulog kame ng pera, baka kaya ng maibalik isang linggo na”
Security Bank · TikTok · 2026-03 · source · tiktok_7d108996a3b2
− “I emailed which branch I'm open my account but they don't have any responce”
Security Bank · Google Play · 2025-12 · source · google_play_aa87e4303d50
− “I went to the SB branch but still. I can't open my mobile apps”
Security Bank · Google Play · 2026-02 · source · google_play_c7f66c185273
− “I even tried to go to the nearest bank site and guess what. no help”
Security Bank · Google Play · 2026-04 · source · google_play_70ddb4b7bf31
− “A staff only helped me to call customer service using their telephone.”
Security Bank · App Store · 2026-05 · source · app_store_72ec13b73b49
− “I even went to the branch twice to help resolve the issue but they cannot helpmas”
Security Bank · App Store · 2026-01 · source · app_store_c45f314fde4d
+ “Smooth, simple, at hassle-free—ganito dapat ang loan experience.”
Security Bank · Instagram · 2026-01 · source · instagram_8286f80832cb
+ “went to branch for SCC conversion and holdout amount release, spent around less than 15 mins there”
Security Bank · Reddit · 2026-03 · source · reddit_d8db36055fec
+ “Buti nag text yung Branch Manager ng SC kung saan ako nag open ng savings account tas inoffer nila saken yan.”
Security Bank · Reddit · 2025-09 · source · reddit_c76bf0a1ff6d
+ “the customer service has always been prompt, polite, and professional.”
Security Bank · App Store · 2026-04 · source · app_store_32ead646e1ac
See competitorBDOBPIUnionBankPNBRCBCMetrobankEastWest
BDO▲ 7▼ 7
− “kahit ipunta mo sa branch di nila alam gagawin nila.”
+ “No longer need to go to the nearest branch if you switch to a new device.”
PNB · App Store · 2025-06 · source · app_store_b7ea0365578e
RCBC▲ 1▼ 12
− “I asked if going to the bank personally to ask help with the app would be more helpful, they said it wouldn't be because it's the mobile bank's problem.”
− “I asked if going to the bank personally to ask help with the app would be more helpful, they said it wouldn't be because it's the mobile bank's problem.”
A customer publicly calls out the Security Bank Roosevelt QC branch about a cash deposit, asking whether the money can be returned after about a week; the post went highly viral.
Security Bank · TikTok · 2026-03 · source · tiktok_7d108996a3b2
A user praises Security Bank's fast, convenient request handling, sharing a timeline where a branch SCC conversion took under 15 minutes and a subsequent credit-limit-increase request was approved within days.
Security Bank · Reddit · 2026-03 · source · reddit_d8db36055fec
User asks Security Bank to add branch locator and QRPH code generation in the app, and is confused by conflicting Easy Account balance information.
Security Bank · Google Play · 2026-04 · source · google_play_622792b4f8fd
User reports a recurring Security Bank app crash during payroll transfers that forces repeated OTP/PIN setup and over-the-counter withdrawal.
Security Bank · Google Play · 2025-12 · source · google_play_26f1bb35627d
User says Security Bank's app keeps locking them out of transfers, and a branch ticket did not resolve the inability to access funds except by ATM withdrawal.
Security Bank · Google Play · 2026-04 · source · google_play_b73babfff835
Takeaway: Security Bank reads -42% net on 38 signaled voices, 5% of its corpus (peers -56% on 304). Loudest cluster: Staff service (13 voices).
Dimension 4 — Personalization LOW-N · QUALITATIVE
Are offers tailored; does the bank know the customer?
Security Bank · 11+ / 11− · net +0% · 3% signaled
Clusters by volume
Pre-approved offers8 records · ▲ 5▼ 0
Reddit 7 · Twitter/X 1
View 4 example quotes
+ “Buti pa si Security Bank kahit di magrequest ng increase of limit nagbibigay. Thank you isa ako sa mga nabiyayaan ma increasan.”
Security Bank · Reddit · 2026-02 · source · reddit_163394ac8444
+ “First time ko mag request ng credit limit increase kay SecBank and only after 2 days, APPROVED!”
Security Bank · Reddit · 2026-02 · source · reddit_ccfd37a7ce5f
+ “the agent told me i got pre-approved for the Gold Mastercard!”
Security Bank · Reddit · 2025-09 · source · reddit_28d0bf966b12
+ “Tumaas Security Bank credit card limit ko kahapon by php250,000”
Security Bank · Twitter/X · 2025-07 · source · twitter_dea7255ca51e
See competitorBDOBPIUnionBankPNBRCBCMetrobankEastWest
BDO▲ 4▼ 2
− “Di ko parin alam bat pinadalhan ako ng bdo ng JBC BDO Credit card, eh hindi naman ako nagapply”
A first-time Security Bank credit card holder is upset that their credit limit was cut from 265k to 115k despite paying bills on time, and questions the reasoning.
Security Bank · Reddit · 2026-04 · source · reddit_a88d53f0119e
A delighted user praises Security Bank for auto-granting a credit limit increase without being asked and upgrading them to Platinum, expressing strong loyalty.
Security Bank · Reddit · 2026-02 · source · reddit_163394ac8444
Long-time Security Bank and BPI checking account holder was never approved for their credit cards despite loyalty, and now plans to move money to banks that extended credit, abandoning a planned home loan with them.
Security Bank · Reddit · 2026-01 · source · reddit_26625b844191
User says the app shuts down and triggers 24-hour cooldowns, while technical support has left the issue unresolved for over a month with generic replies.
Security Bank · Google Play · 2025-12 · source · google_play_c990686eab6c
A Security Bank depositor of over a year with six-digit savings but previously declined for a card was called by someone claiming to be from SB offering a pre-approved Gold Mastercard, and is doubtful of its legitimacy…
Security Bank · Reddit · 2025-09 · source · reddit_28d0bf966b12
Takeaway: Security Bank reads +0% net on 22 signaled voices, 3% of its corpus (peers +5% on 186). Loudest cluster: Pre-approved offers (8 voices).
Dimension 5 — Trust & Security
Is money safe; how is fraud prevented and resolved?
Security Bank · 21+ / 95− · net -64% · 16% signaled
Clusters by volume
Safety perception61 records · ▲ 15▼ 44
Google Play 34 · App Store 20 · Reddit 5
View 10 example quotes
− “It also says you've successfully unlinked your device to your security bank account and I'm not doing any of that.”
Security Bank · Google Play · 2026-04 · source · google_play_c4d5e8f944ef
− “Sobrang vague ng call and hindi ko alam if legit ba”
Security Bank · Reddit · 2025-10 · source · reddit_cbd204c9a871
− “Unreliable, frustrating, and zero resolution after a long paper trail.”
Security Bank · Google Play · 2026-01 · source · google_play_e5ec05ae75f1
− “SECURITY BANK THAT DOESN'T SEEM SO SECURED.”
Security Bank · Google Play · 2026-04 · source · google_play_737277209ad2
− “Not really comfortable kasi with writing my card number due to various scams these days.”
Security Bank · Reddit · 2025-06 · source · reddit_a13805d58ed4
− “when I checked the ref number sa actual cc status from their official website, walang lumalabas. Can somebody tell me if this is legit?”
Security Bank · Reddit · 2025-09 · source · reddit_28d0bf966b12
+ “It’s faster, more secure, and easier to use!”
Security Bank · TikTok · 2025-01 · source · tiktok_373ca1253029
+ “Because this could protect your family from a debt they did not sign up for.”
Security Bank · Instagram · 2026-03 · source · instagram_31d2fb16e50d
+ “Rest assured that your current Bank deposit is secured”
Security Bank · Google Play · 2026-04 · source · google_play_9f2e343b7596
+ “i have not received any scam calls referencing my sec bank card. I feel secured sa security bank!”
Security Bank · Reddit · 2026-02 · source · reddit_ccfd37a7ce5f
See competitorBDOBPIUnionBankPNBRCBCMetrobankEastWest
BDO▲ 32▼ 33
− “Not knowing the difference could cost you everything 🇵🇭”
Security Bank · Reddit · 2026-02 · source · reddit_440fd297e44c
− “ibinawas pa rin dun sa original na utang ko yung sahod ko dapat kahit nakapag settle na ako ng payment kanina pang umaga”
Security Bank · Reddit · 2026-03 · source · reddit_b99af24d9396
− “kaka deposit ko lang sa hapon pag dating ng bahay may 2 transaction a gad, like what??? Ano to??? Called the bank, while calling the bank may bawas nanaman”
Security Bank · TikTok · 2026-04 · source · tiktok_bf7204e6916a
− “i lost 5,000 pesos on my account”
Security Bank · Google Play · 2025-12 · source · google_play_6f40374eb4cc
− “the card was locked but it was fraudulently used.”
Security Bank · Reddit · 2025-09 · source · reddit_690209cbe8e3
See competitorBDOBPIUnionBankPNBRCBCMetrobankEastWest
− “As expected may OTP na nasend, which is really disturbing for us card users kasi sa mismong system generated sms na ginagamit ng security bank pumasok yung message.”
Security Bank · TikTok · 2025-06 · source · tiktok_463fe2e184b4
− “I used a security bank credit card to pay "shipping fee" but then my card was charged much more as in higher amount”
Security Bank · Reddit · 2026-05 · source · reddit_5b3d5fd3dac9
− “I have sent PHP 32k to the receiver, and I can no longer access my discord account and again, nothing was left on my bank account”
Security Bank · Reddit · 2026-04 · source · reddit_1175e00d77de
− “kinakabahan ako baka scam or hindi legit”
Security Bank · Reddit · 2026-03 · source · reddit_3cddebc86f02
− “how did they have so much information about me? Is it from the sites where I used my card for payments? Is it a breach from the bank?”
Security Bank · TikTok · 2024-11 · source · tiktok_4562e61d3af9
− “ask ko lang kung legit po ba etong email address ni security bank for credit card application”
Security Bank · Reddit · 2026-04 · source · reddit_422f6d6d3364
+ “they will tag it as Fraud. Just wait around 10-30mins may tatawag gamit SB hotline to confirm the trancsation”
Security Bank · Reddit · 2025-09 · source · reddit_65154c513882
+ “‼️ BEWARE OF SCAMMERS ‼️”
Security Bank · Instagram · 2026-05 · source · instagram_7dd5436934da
See competitorBDOBPIUnionBankPNBRCBCMetrobankEastWest
A viral post warns that scammers impersonating Security Bank called the author's husband already knowing all his personal details and triggered an OTP that arrived through the bank's own system-generated SMS channel,…
Security Bank · TikTok · 2025-06 · source · tiktok_463fe2e184b4
A customer publicly calls out the Security Bank Roosevelt QC branch about a cash deposit, asking whether the money can be returned after about a week; the post went highly viral.
Security Bank · TikTok · 2026-03 · source · tiktok_7d108996a3b2
User thinks the new Security Bank app is good overall but reports a missing cooling-period reminder and a failed transaction that still deducted money.
Security Bank · Google Play · 2025-12 · source · google_play_5f76d5158e6d
The user says frequent crashes force reinstallations and 24-hour cooldowns, leading them to use another bank app to move funds.
Security Bank · Google Play · 2025-12 · source · google_play_d5149d5c3685
The user says prior app login issues have escalated into card-use failures that disrupted passport appointment booking and travel plans.
Security Bank · Google Play · 2026-01 · source · google_play_8639b0e93c92
Takeaway: Security Bank reads -64% net on 116 signaled voices, 16% of its corpus (peers -61% on 854). Loudest cluster: Safety perception (61 voices).
Standout Findings
Wins (10)
+ “experience how quick and handy it can be to pay for a quick coffee fix or items at the convenience store! 🤗”
Fraud / unauthorized debitPublic PR risk “someone called my husband claiming that she's from Security Bank and informed him na need palitan lahat ng security bank credit cards”
Security Bank · TikTok · 2025-06 · source · tiktok_463fe2e184b4
Security Bank PH social-listening v1 · corpus tagged on a 5-dimension banking schema · every quote is verbatim and cited by record_id; source links open the original post. Sentiment reflects collected voice only.